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Failed to authenticate - explanation/solutions

authenticate problem alpha failed to authenticate account

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Nepomnu_zabil #41 Posted 14 December 2016 - 07:19 PM

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edited

 

 


Edited by Nepomnu_zabil, 14 December 2016 - 07:25 PM.


Richaauk #42 Posted 16 December 2016 - 08:57 PM

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Hello. Just adding my name to the list of people that had to sign in on the US site etc but am in EU.

GTultimate #43 Posted 16 December 2016 - 09:13 PM

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same problem , tryed all regions atm even .

i have my alpha beta key but i can't join :/


Edited by GTultimate, 16 December 2016 - 09:14 PM.


Akriom #44 Posted 16 December 2016 - 09:28 PM

    COMMVNITVS LEADVS

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Hey guys can you send us a ticket after creating a new account on the EU server. However be aware that this is creating a new account so your game will effectively get a reset if you played on the 27th of November 2016.

 

 



G3EZUS #45 Posted 16 December 2016 - 09:49 PM

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cant even release a workin game jesus

G3EZUS #46 Posted 16 December 2016 - 10:07 PM

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okay so what if you have only EU account and you have redeemed your code in eu and installed but yet cant start the game with NDA popping up?

YurikJedai #47 Posted 16 December 2016 - 11:34 PM

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.

Edited by YurikJedai, 16 December 2016 - 11:35 PM.


Regnia #48 Posted 17 December 2016 - 01:14 AM

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Basically i made i made an account i got a email to confirm my email then i activated my account but it wouldnt let me log into it SO then i had to make it again all exactly the same name password etc and this time it work it let me log in and ive also done the cache delete thing to i tried all of the things recommended however i still get the authentication error so annoying pls help since we only have limited time to play

Zuka_Kvintradze #49 Posted 17 December 2016 - 11:56 AM

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hey, I don't get my game ID. when I go on link it says that it is not found, what's going on?

Akriom #50 Posted 17 December 2016 - 02:52 PM

    COMMVNITVS LEADVS

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Hey guys,

 

If you have an issue and the solution in the OP isn't working for you can you please contact our Customer Service here (https://eu.wargaming.../tickets/create) with as much information as possible?

 

Thanks!



LoCo_unconquerable #51 Posted 27 January 2017 - 04:43 PM

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feel like giving up....... sigh

calidades #52 Posted 27 January 2017 - 05:22 PM

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I solved failed to authenticate. But now appears an error with "Service unavailable" and after that, game close. Im living in EU and code is registered in Asia :S



AidenTaan #53 Posted 27 January 2017 - 05:24 PM

    BVGVS ELIMINATVS

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View PostAidenTaan, on 27 November 2016 - 11:07 AM, said:

>>>> A NEW CASE AND A NEW SOLUTION!! <<<<

 

There's one more potential reason for this to be happening to you and it has to do with the introduction of OTP (aka Second authentication factor) for Wargaming.net accounts. If you've *first* signed an NDA for Total War:Arena and only after that you've applied OTP to your Wargaming.net account, you will get the "Failed to Authenticate" issue in game. To fix it, the NDA will have to be signed again: 

 

1) Delete the following folder: C:\Users\**YOUR_USERNAME_HERE**\AppData\Roaming\The Creative Assembly\Arena
Easiest way to get there is to use run (Win + R keys), paste: AppData\Roaming\The Creative Assembly\Arena into the Open: section of the Run window and hit OK. Just delete all the sub-folders.

2) Launch the game again. You will be asked to sign NDA again. 

 

Done. Problem fixed. 

 

Sorry for quoting myself, but I've just added a new potential cause for "Failed to Authenticate" and a solution for it. Hope it helps!



Xeir #54 Posted 27 January 2017 - 05:25 PM

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Block Quote

 "Service unavailable"

 

game is still offline.

 

BtW: http://forum.totalwa...-for-newcomers/



toubill #55 Posted 27 January 2017 - 05:48 PM

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hello, i've got a code with mail for closed alpha. but here my account is still Concilium Plebis and i have this error " failed to authenticate". plz can you help me many year i am waiting for play this game :)

Block Quote

 

Commander,

Take up arms and prepare for battle!

We're inviting you to participate in the forthcoming Alpha Test.

The game server will be up from Friday 27 January at 18:00 to Sunday 29 January 23:59 (GMT).

Your unique Closed Alpha access code is: APHK-CYUE-5CPG

How to get started:

  1. Create an account with Wargaming.
  2. Redeem the Alpha access code in the 'Have an invite code?' box.
  3. You'll receive an email to confirm your account. If you don't receive an email, check your spam box.
  4. After a few minutes, you will receive another email with links to download the Wargaming Center client and the game.
  5. If you already have a Wargaming account, you can redeem the Alpha access code here.
  6. After you activate your key, check Alpha forum section for latest news and patch-notes.

    Like, follow and have conversation with us on Facebook and Twitter. 

    The Total War: ARENA Team

 

here is my mail and code used :)

Thanks

 



Xeir #56 Posted 27 January 2017 - 06:03 PM

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https://eu.wargaming...upport/tickets  Send ticked there, with that code.......

toubill #57 Posted 27 January 2017 - 06:12 PM

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ok thanks



BlAsTeRr1 #58 Posted 27 January 2017 - 07:24 PM

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hello, i have a code but when i try to log in, fail authenticate. i try to solucionated it making what you explain in first post and it doesnt works. Now i have seen that im "plebis" group. I think i asigned my code wrongly. ¿can you help me?  thanks for all anyways.

Griffoz #59 Posted 27 January 2017 - 07:32 PM

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Do I need the eu version of the wargaming game center installer? Because I got the wargaming_game_center_install_na and I play on eu server. I have tried everything to try getting the authentication to work and I still can't understand what I am missing atm.

 

Sent a ticket and waiting for reply. Hope I get to play. :)

 

Well I was kind of right. ^^

Responsible for this situation was system used in the email - as we are inviting players from all over the world, those links were sending everyone to their regional servers. Unfortunately, in a few cases it seems the system malfunctioned and sent to wrong servers - as in your case. Instead of EU, you seem to have been directed to NA one. Please accept our apologies for this situation!


Edited by Griffoz, 28 January 2017 - 03:08 PM.


Xeir #60 Posted 27 January 2017 - 07:54 PM

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Block Quote

 

  • Concilium Plebis

 

http://forum.totalwa...-doesnt-pop-up/

http://forum.totalwa..._3925#entry3925






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