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[Fixed] Friends List and Chat Issues 25.11.2017


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Zwillinger #1 Posted 25 November 2017 - 04:22 PM

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This should have since been fixed. Some contacts might have been lost and we apologies for the inconvenience this may have caused.

 

Update 18:37 CET 29.11.2017 - Seems the issues are back for some people and that the situation is not entirely fixed. we are aware of this and working towards having a stable fix.

 

Update 16:30 CET 27.11.2017 - Hi everyone! The chat and friend list issue should now be fixed for European accounts! please do let us know if you are still having this issue on European accounts. 

 

Update 7.00 CET 27.11.2017 - Hey folks. Just an update on the chat and friends list issues: we had people working through the weekend on this and unfortunately they weren't able to solve the issue. 

 

We're back in the office this morning and will be hitting the issue anew. 

 

Apologies to anyone who was impacted by these problems over the weekend and I'll be talking to the team today about how we handle the missed potential bonuses. 

 

Update 15.00 CET 26.11.2017 - We are still awaiting a fix for the chat and friends list issues. 

 

Update 10.00 CET 26.11.2017 - Unfortunately the issue has not yet been resolved. We will continue to work towards a fix and will update regularly. 

 

We're currently experiencing recurring issues where player's friend's list and Global chat are intermittently unavailable for EU players.  We are currently investigating a fix for these issues. 

 

We apologize for the inconvenience and thank you for your patience. 


Edited by Akriom, 08 January 2018 - 04:09 PM.


Gamli_Zirak #2 Posted 25 November 2017 - 04:31 PM

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Do you know a time of when it will be fixed?

 


Edited by Gamli_Zirak, 25 November 2017 - 05:55 PM.


Slabiutki #3 Posted 25 November 2017 - 06:31 PM

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Any information when it will be fixed? 

 

Thanks!



Thomassidas #4 Posted 25 November 2017 - 07:20 PM

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Hi; any udpates on when it will be fixed?

Philipp_ab_exterminatore #5 Posted 25 November 2017 - 09:37 PM

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Ah rite so this explains why i have to [edited]play alone................

XIIl_DarkDusT #6 Posted 26 November 2017 - 01:49 AM

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Still hoping on at least an update.

 


Edited by SUNTZU_DarkDusT, 21 December 2017 - 05:04 AM.


Gamli_Zirak #7 Posted 26 November 2017 - 09:40 AM

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Will it be done early today atleast?

I would love to play with friends...



Maios_Erevos #8 Posted 26 November 2017 - 12:12 PM

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I still cant see my friendlist,its empty and also im not getting any free xp as u say,just the usuall 100% only at daily victory. is it because of a bug that im not getting the free extra xp bonus and silver bonus after every battle?

Sangeiiegnas #9 Posted 26 November 2017 - 01:27 PM

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Open week for everyone, play with your friends...
 
At least the premium gold shop works, in case you want to look beautiful when playing alone -.-


Robertos_ #10 Posted 26 November 2017 - 01:28 PM

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epic weekend withount bonus haha :D

Zwillinger #11 Posted 26 November 2017 - 03:01 PM

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Hey all, 

 

We share your frustration about the friends list issues. Unfortunately I don't have an update just yet, but have been checking in with the folks who are monitoring the situation. 

 

I'll be talking with the rest of the WG and CA folks about how we're going to handle players being unable to group for the bonus rewards tomorrow when we're all back in the office. 

 

Thanks for your patience and I'll update as soon as possible. 



Gamli_Zirak #12 Posted 26 November 2017 - 03:35 PM

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So it will be fixed tommorrow?....

Mr_Snoken #13 Posted 26 November 2017 - 03:37 PM

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Keep up the good work WG and CA staff !   One step forward two large steps back for the EU Community that hopefully will be resolved in due time

Philipp_ab_exterminatore #14 Posted 26 November 2017 - 03:38 PM

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So basically people arent even in the office to fix the issue?

When things go wrong in WOWS or WOT they are fixed ASAP no matter what day of the week.

I really love this game but the responce makes me think that sadly you guys just see it as another cash cow and dont really give a [edited].......



Mr_Snoken #15 Posted 26 November 2017 - 03:45 PM

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View Postp1j2i3l4, on 26 November 2017 - 04:38 PM, said:

 

So basically people arent even in the office to fix the issue?

When things go wrong in WOWS or WOT they are fixed ASAP no matter what day of the week.

I really love this game but the responce makes me think that sadly you guys just see it as another cash cow and dont really give a [edited].......

 

think they went away for the weekend to spend time with their family's  and let us the gamers have fun with the bonus xp weekend and open beta for a weak i guess the last thing they fixed was the grayed out play button before they went home pretty sure they never saw this coming 

Philipp_ab_exterminatore #16 Posted 26 November 2017 - 03:56 PM

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View PostMr_Snoken, on 26 November 2017 - 03:45 PM, said:

 

think they went away for the weekend to spend time with their family's  and let us the gamers have fun with the bonus xp weekend and open beta for a weak i guess the last thing they fixed was the grayed out play button before they went home pretty sure they never saw this coming 

 

I get that but this is a server whichis up and running 24hrs a day.

They should always have someone availible to deal with techincal problem, even if the person is just on call.

They promote this open beta week where you can play with your friends and you cant...

Hell id even say they should be paying a lot more attention than normal as they should be wanting to impress the people who have just joined for the week.



Mr_Snoken #17 Posted 26 November 2017 - 04:02 PM

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View Postp1j2i3l4, on 26 November 2017 - 04:56 PM, said:

 

I get that but this is a server whichis up and running 24hrs a day.

They should always have someone availible to deal with techincal problem, even if the person is just on call.

They promote this open beta week where you can play with your friends and you cant...

Hell id even say they should be paying a lot more attention than normal as they should be wanting to impress the people who have just joined for the week.

 

pretty sure there is some people at the office but the total war arena team is pretty small those who are at office are most likely working on the matter atm but it will be pretty slow at the moment when they get the full crew in i am sure it will be solved by tomorrow evening. but it could be a pretty bad bug that takes more time 

RaptorAbt #18 Posted 26 November 2017 - 04:02 PM

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View Postp1j2i3l4, on 26 November 2017 - 03:38 PM, said:

When things go wrong in WOWS or WOT they are fixed ASAP no matter what day of the week.

 

yep, like the currently unstable Friends/Clan List for WoT, which is now in its fourth week of being "fixed"?  Maybe they moved him sideways and put him on TW-Arena Team to help!



Gui91 #19 Posted 26 November 2017 - 04:02 PM

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View Postp1j2i3l4, on 26 November 2017 - 03:38 PM, said:

 

So basically people arent even in the office to fix the issue?

When things go wrong in WOWS or WOT they are fixed ASAP no matter what day of the week.

I really love this game but the responce makes me think that sadly you guys just see it as another cash cow and dont really give a [edited].......

 

These games are released from many years now.

Edited by Gui91, 26 November 2017 - 04:06 PM.


Paganwitch #20 Posted 26 November 2017 - 04:50 PM

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its not only friendlist also chat when deploy phase is on not woork.. so how i can tell ym tema strategy or tell swap pozition whne tema chat not work




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