Commanders,
Over the weekend we were made aware of several issues that some players are experiencing in relation to purchases from the Total War: ARENA Premium Shop. We are currently investigating these issues, and we are hard at work on identifying and rectifying the source of the issues.
The following issues have been identified:
- “Payment methods not available” error message. In most cases, this appears to occur when the player clicks the ‘Purchase’ button, and then cancels the purchase. Packs will show the error for 10 minutes, after that providing zero ability to purchase any of the packs.
- Players purchasing a pack but not receiving goodies in-game.
We are aware of these issues, and our efforts to fix them have utmost priority. In the meantime, please take the following into consideration to avoid encountering these issues:
-
Clear your cache
- Do not press ‘Back’ on the Premium Shop when you are about to purchase a bundle.
We hope to have news to share on solutions for these issues very soon. In the meantime, please submit a ticket to our support team to let us know if you are affected by these issues, or any other technical issues relating to Total War: ARENA.
Thanks for your patience,
Edit (06/09/2017) - The "Failed to Authenticate" issue has been fixed for players who were banned in one of our other games. (Any bans in one of our other games would create this error message when you tried logging in.)
If you keep on having this issue it is usually caused by not being part of the Closed Beta or by trying to log in the wrong region. If you keep on having this issue and you are sur you are logging in the right region and have access to the Closed Beta then please send our Customer Support team a ticket.
Edited by Akriom, 06 September 2017 - 04:31 PM.